The case study was written by a techie type at one of our customer organisations. For some unknown techie type reason he had chosen the medium of bold italic GREEN Times New Roman.
I gave it a title. I took out words like "seperacy" and I made my best guess as to what was actually meant by sentences like "The implementation can be broken down into a number of areas of interest which are often asked question but people considering exploring VoIP." My editorial skills were a fine-toothed comb run through the tangled knot of verbiage. Beneath my nimble fingers on the keyboard, a pig's ear was transformed into a silk purse.
Then came the editorial board ...
Any document that goes before the gaze of the public has to pass through the editorial board first. This consists of at least one technical person from the division concerned, to check that the document is, yanno, right. And the division head to check it fits into the overall grand plan for world domination of the internet. And the division communications manager who needs to know what the division is communicating. And my two colleagues, and our line manager, who check the commas, and our director who checks the company isn't saying anything silly that will upset our funding bodies. Any of the above has the power of veto.
Our (usually very literate) director's sole comment on the ed board form? "Good written piece of work."